In this video: 00:00:10 - Introduction to why some conversations we find "difficult" 00:02:14 - What if I don't do anything? 00:02:50 - When is the best time to take action? 00:03:49 - Can I just send an email? 00:04:21 - Do I have to have a meeting? 00:05:00 - What preparation is needed? 00:05:35 - Creating an effective environment 00:06:16 - Questioning style 00:06:59 - Listening 00:07:17 - How to structure your meeting This video is 11 minutes. Any questions? Click here to discuss in the community or private area. An ACAS example of what not to do… downloads PDF A Process To Handle Tricky Personnel Situations