In this video: 00:00:10 - Introduction to why some conversations we find "difficult" 00:02:14 - What if I don't do anything? 00:02:50 - When is the best time to take action? 00:03:49 - Can I just send an email? 00:04:21 - Do I have to have a meeting? 00:05:00 - What preparation is needed? 00:05:35 - Creating an effective environment 00:06:16 - Questioning style 00:06:59 - Listening 00:07:17 - How to structure your meeting Any questions? Click here to discuss in the community or private area. An ACAS example of what not to do… downloads PDF A Process To Handle Tricky Personnel Situations